Terms of Service

1. Acceptance of Terms

Welcome to PunkPoodle Designs. These Terms of Service ("Terms") govern your use of our website located at punkpoodledesigns.com and any related services provided by PunkPoodle Designs ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Description of Service

PunkPoodle Designs operates an e-commerce platform that offers premium kitchen and dining accessories. Our services include:

• Online product catalog and shopping
• Order processing and fulfillment
• Customer support services
• Product information and recommendations
• Blog content and design inspiration

3. User Accounts

Account Creation

To make purchases or access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Product Information and Pricing

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. Colors and images may vary due to monitor settings and photography conditions.

Pricing

All prices are listed in British Pounds (GBP) and are subject to change without notice. Prices include VAT where applicable. We reserve the right to correct pricing errors and may cancel orders placed at incorrect prices.

Availability

Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

5. Orders and Payment

Order Process

When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason. Order confirmation does not guarantee product availability or price accuracy.

Payment Terms

Payment is required at the time of order placement. We accept major credit cards and other payment methods as displayed on our website. By providing payment information, you represent that you are authorized to use the payment method.

Order Cancellation

You may cancel your order within 24 hours of placement, provided the order has not been processed or shipped. Contact our customer service team for cancellation requests.

6. Shipping and Delivery

Shipping Policy

We offer various shipping options within the UK and to selected international destinations. Shipping costs and delivery times are displayed during checkout and may vary based on location and shipping method selected.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping address you provide. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

Delivery Issues

If you experience delivery issues, please contact us within 7 days of the expected delivery date. We will work with you and our shipping partners to resolve any problems.

7. Returns and Refunds

Return Policy

We accept returns of unused, unopened products in original packaging within 30 days of delivery. Custom or personalized items may not be returnable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Process

Approved returns will be refunded to the original payment method within 5-10 business days after we receive and inspect the returned items. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive damaged or defective items, please contact us immediately with photos and order information. We will provide replacement items or full refunds for verified defective products.

8. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of PunkPoodle Designs or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

9. User Conduct

You agree not to use our website or services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with website functionality or security
• Engage in fraudulent or deceptive practices
• Collect user information without consent

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices as described in the Privacy Policy.

11. Disclaimers and Limitation of Liability

Disclaimers

Our website and services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, PunkPoodle Designs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless PunkPoodle Designs, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website, violation of these Terms, or infringement of any rights of another party.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration or in the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +44 (208) 209 4431
• Address: 84 Dunsmure Rd, London N16 5JY, United Kingdom

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.